IMAGINE
what these QUALITY
BENEFITS
could do for your
BUSINESS
Giving YOU the EDGE on the competition

THE FRAMEWORK

of the Moving Group Academy

The MGA Quality Mover Framework is the only UK, European and Worldwide organisation that is based upon the delivery of TOTAL QUALITY THROUGH TRAINING and, is for EVERYONE involved in the Removals & Storage sector, including companies and individuals, with the emphasis, but not exclusively, on small and medium sizes businesses.

WHAT IS THE MGA FRAMEWORK?

  • A QUALITY performance based accreditation process
  • Based on QUALITY training and continuous development
  • Promoting QUALITY customer service and delivery that exceeds expectation
  • Supported by a QUALITY customer pledge plus staff and company commitments
  • Leading to recognition of MGA QUALITY REMOVER status for companies and QUALITY MOVER status fo individuals
  • LOOK FOR THE BADGE!
WHY BECOME AN MGA QUALITY REMOVAL COMPANY?

MGA Quality Remover framework involves and includes both companies and individuals and provides an opportunity for customers to make a comparison between removal companies, its staff and its service quality – leading to:

  • Improved staff retention
  • Fewer, if any, claims
  • Exceeding customer expectations
  • Enhanced customer satisfaction
  • Higher productivity
  • Leading to increased profitability
  • Greater business success
  • Greater opportunity for continued business improvement
  • Business 2 Business networking opportunities

The framework and standards are under pinned by a comprehensive and certified training and development process and backed up by a business support and information network.

Companies are invited to register as a MGA QUALITY REMOVAL COMPANY, sign up to the framework and work towards full staff accreditation. Successful company accreditation is the sign of a successful business and an employer shows a commitment to all its employees and that highly values its customers.

On Registration to the scheme and to the framework a company is issued with a framed commitment to achieving the MGA Quality Remover performance standards and will commit to working towards its aims, a Service Pledge and Promise for use as a marketing tool, a Training Plan for all the removals staff as well as vehicle and uniform badges as appropriate.

IN PARTNERSHIP WITH

PROFESSIONAL TRAINING FOR THE REMOVALS INDUSTRY

Andrew Pearson TAP.cert

Apt website

THE MGA QUALITY REMOVAL COMPANY COMMITMENT...

SERVICE COMMITMENT

This pledge and promise is issued to all companies signed up to the MGA Framework and is available to discuss with potential customers.

  • Your enquiry will be dealt with efficiently and in accordance with the information provided.
  • The survey visit will be arranged to suit your needs and conducted in  an  efficient and professional manner.
  • Your quotation will be detailed and structured in a manner that was agreed.
  • The quotation will be available in the agreed time scale and followed up promptly to clarify any issues.
  • All staff will have achieved or will be working toward the MGA Quality Mover standard.
  • Your crew will arrive on time and if any unforeseen circumstances delay them, you will be contacted prior to the agreed start time.
  • Floor covers will be used in every property to protect your floors and carpets and there will be sufficient quantity, not just one or two in the entrance hall.
  • Bannister rails will be covered.
  • All packing materials used will be clean and of good quality.
  • Doorways will be protected with door and door post covers.
  • All soft furnishings will be wrapped prior to leaving the property. For example, sofas and armchairs in covers, mattresses and beds in covers.
  • All staff will be trained and uniformed, and when appropriate display the MGA Quality Mover badge.
  • Staff will carry ID.
  • All our members will provide you with a quality control questionnaire one to two weeks after your move, as your valued feedback helps us maintain and improve our standards.

BECOMING AN MGA QUALITY MOVER

The framework also provides 5 Levels of progression leading to the MGA Quality Mover recognition for individuals within removals, storage or related businesses.

The framework allows for the employees having achieved MGA Quality Mover status, to use the new skills, knowledge and confidence to achieve advancement and potential future success.

The framework also allows the accredited company to use the benefits and advantages of accreditation to satisfy and enhance customer expectations.

THE TRAINING

All training is very practical and every trainee will be involved to give them the skills, knowledge and practice to make a real difference when they return to work by improving productivity and, most importantly, saving the company time and money.

TRAINING ROUTE MAP

Level 1

Domestic MOver

Qualified in household domestic moving

Level 2

domestic packer

Certified in domestic packing

Level 3

domestic vehicle loader

Certified in vehicle loading

Level 4

export packer

Certified in export packing and wrapping

mga quality mover status
level 5 advanced mover

Certified in dismantling, moving and reassembling of special, high value and other specialist items. Achievement of MGA Level 5 gives MGA QUALITY MOVER Accreditation

Throughout the process of achieving MGA Level 1 to Level 5 staff will be asked to work to, and exceed, these minimum standards as a commitment to excellence in customer service.

At the point of Company Registration, a training plan will be produced by MGA to identify the point of entry for each staff members.
Existing certified training recognised.

Proof of training already undertaken will be requested and used to place each individual on Route Map.

THE INDIVIDUAL STAFF COMMITMENT

SETTING (and maintaining) MINIMUM STANDARDS and more...

  • Smart, Tidy and Uniformed at all times with appropriate MGA badges in a prominent position.
  • Treat the Customer as “Number One” Priority at all times.
  • Will arrive on time and if any unforeseen delay them, you will contact the customer prior to the agreed start time.
  • Helpful and Polite Approach to Customers.
  • Accept and participate in staff training to do the Job.
  • Economic Use of Materials.
  • Safe use of  Equipment and Working Methods.
  • Reducing Waste on all Jobs.
  • Using the Correct Materials and Equipment for the Job.
  • Adequate Protection of Customers Premises and Property.
  • Neat, Tidy, Honest and Professional Attitude to the Job.

Look for the badge! As an accredited...MGA Quality Mover

FURTHER AND CONTINUING DEVELOPMENT TRAINING

Addition to the accredited framework further training and support is available beyond Level 5 as and when appropriate. These additional programmes are designed for Team Leaders/Supervisors, surveying staff, marketing and management development.

DOMESTIC MOVING STANDARDS

Assistance and support can be accessed to help MGA Quality Remover accredited companies to move towards achieving BS EN 12522 Domestic Moving Standard.

THE COST OF REGISTRATION

Membership joining and annual renewal fee is:

COMPANY MEMBERSHIP
£250.00 + VAT

An annual renewal fee of £100.00 plus VAT due each year on the date of registration.

JOIN now
INDIVIDUAL STAFF MEMBERSHIP
£10.00 + VAT FOR Each staff member

Annual renewal fee of £10.00 plus VAT due each year on the anniversary date of registration.

JOIN NOW

REGISTRATION

As a company what do I need to do for registration as a MGA Quality Removal Company and include my staff?

THE FIRST STEPS...

Once this has been completed you will receive:

It really is that simple!

TRADE ASSISTANCE

We offer quality trade assistance throughout the UK All our members have trained, Qualified, Certified staff ready to assist you.
So what ever your requirements we will have a fully trained person or team for you:

  • Porter.
  • Driver.
  • Packer
  • Export Packer.
  • Piano Mover.
  • Supervisor.
  • Van & Driver.
  • Truck & Driver

LOOK FOR THE BADGE!

All staff will be in full uniform with safety shoes and carrying ID

To arrange a booking please feel free to arrange with your nearest member or contact Andrew Pearson 01362 685111 / 07879653721 andy@familymoving.co.uk

Proud to be affiliated with
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NEXT LEVEL

NEXT LEVEL Is a specialist removals and storage industry consultancy team created to support for the small and medium sized business. This service can be made available as part of the overall MGA Quality Mover framework.
Using the specialist knowledge of this unique business sector and the understanding of how business works, a NEXT LEVEL team can carry out an in depth, in-company review of a business in one or two days - depending on the size, number of locations and nature of the business.

READ MORE about next level