MGA Quality Remover framework involves and includes both companies and individuals and provides an opportunity for customers to make a comparison between removal companies, its staff and its service quality – leading to:
The framework and standards are under pinned by a comprehensive and certified training and development process and backed up by a business support and information network.
Companies are invited to register as a MGA QUALITY REMOVAL COMPANY, sign up to the framework and work towards full staff accreditation. Successful company accreditation is the sign of a successful business and an employer shows a commitment to all its employees and that highly values its customers.
On Registration to the scheme and to the framework a company is issued with a framed commitment to achieving the MGA Quality Remover performance standards and will commit to working towards its aims, a Service Pledge and Promise for use as a marketing tool, a Training Plan for all the removals staff as well as vehicle and uniform badges as appropriate.
This pledge and promise is issued to all companies signed up to the MGA Framework and is available to discuss with potential customers.
The framework also provides 5 Levels of progression leading to the MGA Quality Mover recognition for individuals within removals, storage or related businesses.
The framework allows for the employees having achieved MGA Quality Mover status, to use the new skills, knowledge and confidence to achieve advancement and potential future success.
The framework also allows the accredited company to use the benefits and advantages of accreditation to satisfy and enhance customer expectations.
All training is very practical and every trainee will be involved to give them the skills, knowledge and practice to make a real difference when they return to work by improving productivity and, most importantly, saving the company time and money.
Qualified in household domestic moving
Certified in domestic packing
Certified in vehicle loading
Certified in export packing and wrapping
Certified in dismantling, moving and reassembling of special, high value and other specialist items. Achievement of MGA Level 5 gives MGA QUALITY MOVER Accreditation
Throughout the process of achieving MGA Level 1 to Level 5 staff will be asked to work to, and exceed, these minimum standards as a commitment to excellence in customer service.
At the point of Company Registration, a training plan will be produced by MGA to identify the point of entry for each staff members.
Existing certified training recognised.
Proof of training already undertaken will be requested and used to place each individual on Route Map.
SETTING (and maintaining) MINIMUM STANDARDS and more...
Look for the badge! As an accredited...MGA Quality Mover
Addition to the accredited framework further training and support is available beyond Level 5 as and when appropriate. These additional programmes are designed for Team Leaders/Supervisors, surveying staff, marketing and management development.
Assistance and support can be accessed to help MGA Quality Remover accredited companies to move towards achieving BS EN 12522 Domestic Moving Standard.
Once this has been completed you will receive:
To arrange a booking please feel free to arrange with your nearest member or contact Andrew Pearson 01362 685111 / 07879653721 firstname.lastname@example.org